How can we help you?

Yes, completely free. Posting a job, receiving quotes, reviewing tradespeople, and hiring someone costs you nothing at all. Tradespeople pay a small success fee of just 2% (max £10) when you accept their quote. Because they are not paying £10–£40 per lead just to compete, the quotes you receive are not inflated to cover those costs.

Download the Ace Services app from the App Store or Google Play. Then:

1. Browse the service tiles or search for the service you need, then select it.
2. Answer a few guided questions. Our AI assistant helps you describe the work clearly.
3. Verify your phone number via SMS.
4. Add photos if helpful.
5. Submit. Local verified tradespeople will start sending you quotes.

Phone verification is how we ensure every job request comes from a real person. It significantly reduces time-wasters and fake listings, which means tradespeople respond faster and more seriously to your job. Your number is kept private until you actively choose to hire someone.

Yes. Your phone number and email address are never shared with tradespeople while they are quoting. They only become visible to the specific tradesperson whose quote you choose to accept. Everyone else remains unable to see your contact details.

This means no unsolicited calls, no spam, and no pressure. You stay in full control throughout the process.

Your job is immediately visible to verified local tradespeople who cover your area and trade category. You will receive an email and a push notification each time a new quote comes in. You can then review each tradesperson's profile, Trust Score, and reviews at your own pace. There is no pressure to decide quickly.

Each job receives a maximum of 3 quotes. We deliberately cap this to avoid overwhelming you with choices and to ensure tradespeople put genuine effort into their quotes rather than mass-applying. Three quality options are more useful than ten generic ones.

Pull down on the My Jobs screen to manually refresh and load the latest information. If it still looks stale, check your internet connection and try closing and reopening the app.

You can close a job at any time:

1. Go to My Jobs.
2. Select the job you want to close.
3. Tap Close Job.

If you hired someone through the platform, please consider leaving a review to help other customers.

Yes, and it is free, whether you look after two properties or two hundred. Add each property to your account and it gets its own permanent reporting link. Send that link to your tenant and they can report a problem without an account, an app or a password. The property's page sends it by WhatsApp or text with the message already written, or you can copy it.

Jobs raised this way arrive in your account with photos attached. Nothing is agreed, booked or started until you accept a quote.

The address, the area we match tradespeople on, and what kind of property it is. That is all that is required.

You can also record your tenant's name and number, but you do not have to, and access does not depend on it. That field is your own note of who lives there. Your tenant gives their own number when they report a problem, and that is the one the tradesperson is given.

Yes. Open the property and add the dates of the last gas safety check, electrical inspection, EPC and deposit under Safety dates. We work out when each is next due and show the most pressing one on your list of properties.

Leave "Email me before each date is due" ticked and we email you ahead of each one. The button in the email raises the job at that property. You can switch the emails off on the property, or from any reminder.

They open the link on their phone. It asks what needs fixing, a short description, photos if they have any, how urgent it is, and a number the tradesperson can reach them on. It takes a couple of minutes.

There is no app to install and no account to create, so it works for every tenant. The link keeps working for as long as they live there.

Only the tradesperson whose quote you accept, and only once you have accepted it. Tradespeople looking at the job to quote on it see neither the address nor the number, and neither appears on the list of jobs they browse.

Yes. When you accept a quote we text your tenant to say who is coming and give them the tradesperson's number, and the tradesperson is given theirs.

The two of them arrange a time directly. You do not need to relay messages between them, which is the part of a repair that usually takes the most of your day.

Reissue the link from the property page. The old one stops working immediately, so a previous tenant cannot keep reporting jobs at the address, and you can send the new one to whoever moves in.

If you no longer manage the property at all, archive it. Jobs already raised there are kept, so the history stays intact.

Yes. Set your jobs to go only to the trades you already work with. Nothing changes about who you use, only how the job reaches them.

For now there are two ways to get someone onto your list. Tell us who they are through the contact page and we will set them up, or add them yourself under Your tradespeople once they have quoted on one of your jobs. A proper invite link is coming.

If none of them covers the work or the area, or nobody comes back, one tap opens the job up to everyone else covering that trade.

Yes. There is no cost to you, no subscription and no contract. The tradesperson pays a success fee of 2%, capped at £10, and only when you accept their quote. Your own contractors pay nothing on your jobs.

A Trust Score is a score out of 10 for each tradesperson. It combines their Google and Facebook reviews, reviews from customers who hired them through Ace Services, and how long they have been trading. Reviews from Ace customers count for more, because they come from real hires, and a tradesperson with only a few reviews stays near the middle of the scale until there is more to go on. It helps you choose on track record, not just price.

Once you accept a quote, the tradesperson is notified and your contact details (phone and email) become visible to them. They will get in touch shortly to confirm details and schedule the work. Your other quotes stay on your request, but you cannot accept a second one while this one stands. If you cancel the accepted quote, you can choose from the others again.

Yes. Go to My Jobs → [job] → View Quote → Cancel. The tradesperson will be notified automatically.

We take quality seriously. Every tradesperson on Ace Services:

• Must verify their phone number to create an account.
• Can link their own website, Google, Facebook, Instagram and TikTok pages, so you can check their reputation off the platform.
• Has a Trust Score out of 10, built from their reviews and how long they have been trading.
• Can be reviewed by you after the job is complete.

We recommend checking a tradesperson's profile, reviews, and Trust Score before accepting any quote.

You can review any tradesperson you hired through Ace, on the website or in the app. We also send you a link once the work is done.

• On the website: open the request from your account and choose Leave a review.
• In the app: open the accepted quote and tap Leave a review, or review them when you close the job.

Your review appears on the tradesperson's profile with your first name and initial, marked as a verified hire. If something went wrong, you can also tell us privately at the same time, and we will follow it up.

You can request a review edit within 7 days of posting it. Contact support@aceservices.app with your name, the tradesperson's name, and the updated review text.

You are never obligated to remove or change a genuine review. Our review policy protects honest feedback. If a tradesperson is pressuring you to remove a legitimate review, please report it to support@aceservices.app. This behaviour may result in action against their account.

Try the following:

1. Tap Login link on the Profile tab to receive an SMS code.
2. If you no longer have access to your registered number, email support@aceservices.app with your name and registered email address.

Go to Profile → Delete my account and confirm. This permanently removes your account, job history, and personal data from our platform.

Please try these steps in order:

• Force-close and reopen the app.
• Check for updates in the App Store or Google Play.
• Restart your phone.
• Uninstall and reinstall the app (your account data is safe).

If the problem persists, email support@aceservices.app with your device model, OS version, and a description of the issue.

Check the following:

• Phone settings: ensure notifications are enabled for Ace Services in your device settings.
• In-app settings: go to Profile → Notifications and confirm alerts are turned on.
• Do Not Disturb: check your phone is not silencing app alerts.