You have no trades and no time to find them
A homeowner builds up a plumber and an electrician over years. You have a tenant with a problem today, a local Facebook group and three voicemails out. Every repair starts from scratch.
Free, for the landlord who never planned to be one
You did not plan to be a landlord.The repairs still come.
Inherited a house, moved in with a partner, kept the flat you could not sell. Now a tenant texts about a leak and you have no plumber, no idea what it should cost and a job of your own to get to. Give the property a link, let your tenant report through it, and see a price with photos before anything happens.
£0Cost to you
£10Most a trade ever pays
1 linkFor your property
NoneTradespeople you need to know already
Been doing this for years? The main landlord page. Using an agent? There is a version for letting agents.
One property, no head startThree ways the first repair costs you more
You do not know what a fair price looks like
The first time you pay for a boiler repair in a house you do not live in, you have one number and nothing to judge it against. So you either pay it or start the ringing round again.
You are learning the rules as you go
Repairs to the structure, heating, water and electrics are legally yours to sort once the tenant reports them, within a reasonable time. Knowing when something was reported, and what you did about it, is the part that matters if it is ever questioned.
How it worksFour steps, only one is yours
Add your property
Just the address and what kind of property it is. It gets its own permanent link. One property or several, it is the same minute of setup.
Your tenant reports it
They use the link on their phone, describe the problem and add photos. No app, no account, no password to reset at nine on a Sunday.
You see a price first
Quotes come back to you with the photos attached, from tradespeople with a rating and a track record you can read. Nothing is agreed, booked or started until you accept one.
They sort access without you
Once you accept, we text your tenant to say who is coming, and the tradesperson gets the address and their number. They agree a time between them. You get on with your day.
You stay in control of the moneyNothing is committed until you say so
Nothing happens without you
No work is authorised and no cost is committed until you accept a quote. If you do not like what comes back, do nothing and it expires.
You do not need to know anyone
The network covers the trades you do not have. If a plumber came with the house, add them and send your jobs to them first. Nothing goes to a stranger unless you open it.
A record from day one
What was reported, when, what it cost and who did it, from the first repair. Your responsibility as a landlord turns on when a problem was reported and how quickly you dealt with it, and this is the proof. More useful still once the new landlord ombudsman arrives in late 2026.
What it costs youNothing, and there is no upsell coming
No subscription, no charge per property, no setup fee and no contract. There is no paid tier holding anything back, because the part we would charge you for is the part we think should be free.
Tradespeople pay 2% of the job when they win it, capped at £10, and nothing to quote. That matters to you more than it sounds: platforms that charge a trade £10 to £40 for the chance to bid get that money back somewhere, and it is in the price they give you.
Against starting from scratchThe same repair, both ways
| Step | With Ace | A Facebook group and your evenings |
|---|---|---|
| A tenant reports a leak | It is out to local tradespeople that evening. You wake up to quotes, not a search | A post in a local group, a Google search and three voicemails |
| Knowing the price is fairIt is your money either way | Prices from several trades, none of them carrying a £10 to £40 lead fee they need back | One number over the phone and nothing to weigh it against |
| Deciding who to trust | A rating, reviews and past work on every quote | A stranger someone recommended in a comment |
| Who gets your tenant's number | Only the trade whose quote you accept, once you accept | Every trade you ring, before anyone has agreed anything |
| Proving what was reported and when | Every job at that address, with the photos, who you accepted, at what price and when | Scroll back through your texts |
| What it costs | Nothing | Nothing, apart from your evenings and the guesswork |
Compared against doing it yourself with no tradespeople to call on, which is where most accidental landlords start. If you already use a letting agent, they are the ones who would set this up.
Questions new landlords askStraight answers
I only have one property. Is Ace Services worth setting up?
If you have one property and no tradespeople you already trust, yes. Ace Services is free for landlords and adding a property takes about a minute, and the alternative is finding a plumber from scratch on the day something breaks. If you inherited a plumber along with the house, add them and send your jobs to them first.
What repairs am I responsible for as a landlord?
Under Section 11 of the Landlord and Tenant Act 1985, a landlord in England and Wales must keep in repair the structure and exterior of the property, and the installations for water, gas, electricity, sanitation, space heating and hot water. That applies to almost every private tenancy and cannot be signed away in the agreement. The tenant has to report the problem, and the landlord then has to fix it within a reasonable time. Ace Services keeps a dated record of when each problem was reported and when it was dealt with.
How quickly do I have to fix a repair?
The Landlord and Tenant Act says a reasonable time, not a fixed number of days, and what is reasonable depends on how serious the problem is. No heating in January is urgent; a dripping tap is not. The Renters' Rights Act gives the government the power to set fixed timescales for private landlords, so a dated record of when a problem was reported, and what you did about it, is worth having. On Ace Services that record is kept for you.
Do I have to use tradespeople I do not know?
No. Ace Services lets you add any tradespeople you already trust and set your jobs to go only to them. The wider network is there for the jobs they cannot take. Every quote from the network comes with a rating, reviews and past work, so you are not choosing on price alone.
Who gets my tenant's phone number?
Only the tradesperson whose quote you accept, and only once you have accepted. On Ace Services the tenant gives their own number when they report the problem, so you do not have to hold it. Nobody quoting sees the address or the number.
What does Ace Services cost a first-time landlord?
Nothing. Ace Services is free for landlords, with no subscription, no fee per property and no contract. Tradespeople pay 2% of the job when they win it, capped at £10, and nothing at all to quote. Trades you bring to Ace Services yourself pay nothing on your jobs.
Can Ace Services track gas safety and electrical certificates?
Not as reminders yet. Ace Services has a free landlord compliance calendar that lists every safety check and deadline for a property from its tenancy start date, and due date calculators for gas safety, the EICR, the EPC and deposit protection. Automatic reminders are the obvious next thing to build.
Start with the one propertyThe next repair is the test
Add the property, send your tenant the link, and see what comes back next time something breaks. Nothing to cancel if you decide against it.