Repairs arrive from everywhere
A text to one negotiator, an email to the branch, a call taken at the desk. The job exists in whoever's inbox caught it, and cover means forwarding threads.
Free for agents. No contract.
Tenant repairs,out of the inbox
Your tenants report through one link. Every job, quote and decision lives in one place instead of across three mailboxes. And when the contractor you always use cannot take it, we find someone who can.
£0Cost to you
£10Most a trade ever pays
1 linkPer property
NoneApps for your tenant
Letting your own place rather than managing for others? There is a version for landlords.
Most branches still run maintenance by handThree places it goes wrong
Chasing contractors for a price
Ring round, leave voicemails, wait. Half the delay on a repair is not the work, it is finding out what the work will cost and when someone can go.
No record when someone asks
A landlord queries a bill or a tenant says they reported it weeks ago, and the answer is somewhere in a mailbox. From late 2026 the new ombudsman will want better than that.
How it worksFrom a tenant's text to a booked job
Add your properties
Just the address and what kind of property it is. Each property gets its own permanent reporting link.
Send tenants their link
They open it on their phone, describe the problem and add photos. No app to install and no account to create, so it works for every tenant on your book.
Quotes come to you
The job lands in your account with the photos attached. Compare what comes back and accept the one you want. Nothing is agreed without you.
The trade arranges access
Only once you accept does the tradesperson get the address and the tenant's number. We text the tenant to say who is coming, so the two of them sort out a time without routing through you.
You keep your contractorsThis is not a swap, it is cover
Your contractors, your jobs
Invite the trades you already use and set your jobs to go only to them. Nothing changes about who you work with, only how the job reaches them.
They pay nothing on your work
A tradesperson you brought here pays no fee on your jobs, ever. We are not going to charge your plumber for work they were already doing for you.
Cover when they cannot go
Wrong trade, booked up, on holiday, or over your approval limit. One tap opens the job to every tradesperson covering that work in that area.
What it costsNothing, and no catch later
No subscription, no charge per property, no setup fee, no contract and no minimum number of jobs. You can add three properties, try it on one non-urgent repair, and walk away without having spoken to anybody in sales.
Tradespeople pay 2% of the job when they win it, capped at £10, and nothing to quote. The contractors you bring here pay nothing at all on your jobs, because they were already yours. We earn when we find you someone you did not already have, which is the only part we think you should pay for, and you do not pay for that either.
Against how you do it nowThe same repair, both ways
| Step | With Ace | Email, phone and a spreadsheet |
|---|---|---|
| A tenant reports a repairThe first five minutes of every job | One link, described with photos, and out to your contractors before you have read it | A text, an email or a call to whoever picks up |
| Getting a price | Quotes come back with the photos attached, from contractors who paid nothing to bid | Ring round, leave voicemails, wait for callbacks |
| Deciding who to trustFor the jobs your own people cannot take | A rating, reviews and past work on every quote | A recommendation and a gut feel |
| Arranging accessWhere most of the delay actually is | Your tenant is texted the name and number of who is coming, and the contractor contacts them directly | You relay times between two people who never speak |
| Who gets the tenant's number | Only the contractor whose quote you accept, once you accept | Every contractor you ring, before anyone has agreed anything |
| Answering a landlord six months later | Reported, quoted, approved and done, per property, with the photos and dates still attached | Somewhere in a mailbox, if the person who handled it is still here |
| Your own contractors | Keep them, and they pay nothing on your jobs. Nothing goes outside them unless you open it | Keep them, and keep doing the chasing yourself |
| What it costs | Nothing | Nothing, apart from the afternoons |
Compared against handling maintenance manually, which is how most of the independent agencies we have spoken to still do it. Not against a maintenance system you already pay for; if you have one of those, this is probably not for you.
Questions agents actually askStraight answers
Do my contractors have to change how they work?
They receive the job on their phone, send a price, and get the tenant's number when you accept. They do not need to move their invoicing, their diary or anything else. If they would rather you just rang them as usual for a particular job, ring them.
How many quotes will I get?
Honestly, it depends on how many tradespeople cover that trade in that postcode, and it is fewer in some areas than others. If you have set your jobs to go to your own contractors it is however many of them you have invited. We would rather tell you that than promise a number we cannot hit on your first job.
What if none of my trades can do it?
The job sits in your account showing that nobody you use covers it, with a button to open it to the wider network. Nothing goes to a stranger unless you press it.
Do tenants need to download anything?
No. The link opens a page in their phone browser. No app, no account, no password. The link keeps working for as long as they live there, and you can reissue it at the end of a tenancy so the previous tenant cannot keep reporting.
Who sees the tenant's details?
The tenant gives their own number when they report the problem. Only the tradesperson whose quote you accept is given it, and only after you accept. Nobody quoting sees the address or the tenant's phone number.
What does it cost?
Nothing for you. No subscription, no per-property fee, no contract and no minimum. Tradespeople pay 2% of the job when they win it, capped at £10, and your own contractors pay nothing at all on your jobs.
Can I track gas safety and electrical certificates in it?
Not yet. Right now this handles reactive repairs: the tenant reports, you get quotes, the work happens and the record stays. Compliance dates are the obvious next thing and we would rather build it with an agency actually using this than guess at it.
How do I get my own trades on here?
For now, tell us who they are and we will get them set up, or add them yourself once they have quoted on one of your jobs. A proper invite link is coming.
Try it on one jobNot a migration, just one repair
Add a property, send its link to that tenant, and see what comes back. If it saves you an afternoon, add the rest. If it does not, you have lost ten minutes.