The report lands while you are asleep
A tenant texts at nine in the evening UK time. You see it at breakfast, reply, and the tradesperson answers during their working day, which is your night. One leak, three days of messages.
Free, from any time zone
Repairs sortedfrom wherever you are
You are in Dubai, Dublin or Sydney and the boiler is in Basildon. Your tenant reports through their own link, you see a price with photos before anything happens, and the tradesperson arranges access with the tenant directly. No calls to make from abroad and no relative on standby.
£0Cost to you
£10Most a trade ever pays
Any hourApprove a quote from your time zone
NoneApps to install
Living in the UK? The main landlord page. Managing properties for other people? There is a version for letting agents.
A time difference turns every repair into a weekThree ways distance costs you more
You cannot be there to let anyone in
Getting a tradesperson and a tenant into the same place at the same time is the whole job, and you are doing it from another country, or a family member is doing it for you.
You are pricing blind from abroad
One number over WhatsApp from a trade you have never met, no way to pop round and look, and no second opinion. It is your money and you have nothing to weigh it against.
How it worksFour steps, none of them need you in the UK
Add your UK properties
Just the address and what kind of property it is. Each property gets its own permanent link. You do it once, from wherever you are.
Your tenant reports it
They use the link on their phone, describe the problem and add photos. No app, no account, and nothing they need you awake for.
You approve a price, in your own time
Quotes come back to you with the photos attached. Nothing is agreed, booked or started until you accept one, whether that is at breakfast in Sydney or lunchtime in Toronto.
They sort access between them
Once you accept, we text your tenant to say who is coming, and the tradesperson gets the address and their number. They agree a time between them. Nobody needs you at the door.
You stay in control of the moneyNothing is committed until you say so
Nothing happens without you
No work is authorised and no cost is committed until you accept a quote. If you do not like what comes back, do nothing and it expires. Distance does not mean decisions get made for you.
Keep the trades you trust
Already have a plumber you like near the property? Add them and send your jobs only to them. If they cannot go, one tap opens it up to everyone else covering that work.
A record you can read from anywhere
What was reported, when, what it cost and who did it, per property, in one place rather than across a WhatsApp thread and a relative's memory. Useful when a tenant remembers it differently, and more useful once the new landlord ombudsman arrives in late 2026.
What it costs youNothing, and there is no upsell coming
No subscription, no charge per property, no setup fee and no contract. There is no paid tier holding anything back, because the part we would charge you for is the part we think should be free.
Tradespeople pay 2% of the job when they win it, capped at £10, and nothing to quote. That matters to you more than it sounds: platforms that charge a trade £10 to £40 for the chance to bid get that money back somewhere, and it is in the price they give you.
Against how you do it nowThe same repair, both ways
| Step | With Ace | Your phone, a relative and a time difference |
|---|---|---|
| A tenant reports at nine in the evening, UK time | It is out to local tradespeople that night. You wake up to quotes, not a job to start | You see it in the morning, and the ringing round starts a day late |
| Letting the tradesperson in | Your tenant is texted the name and number of who is coming, and they agree a time between them | You broker two diaries across a time difference, or a relative does it for you |
| Knowing the price is fairIt is your money either way | Prices from several trades with the photos attached, none of them carrying a £10 to £40 lead fee they need back | One number over WhatsApp and no way to pop round and look |
| Who gets your tenant's number | Only the trade whose quote you accept, once you accept | Every trade you message, before anyone has agreed anything |
| Proving what was reported and when | Every job at that address, with the photos, who you accepted, at what price and when | Scroll back through a WhatsApp thread in two time zones |
| A trade you already trust | Add them, send them your jobs, and they pay nothing. Nothing goes to a stranger unless you open it | Message them first and hope they pick up during your night |
| What it costs | Nothing | Nothing, apart from the favours you owe |
Compared against self-managing from abroad with a phone and, often, a family member near the property. If you already use a letting agent, they are the ones who would set this up.
Questions overseas landlords askStraight answers
Can I use Ace Services if I live outside the UK?
Yes. Ace Services runs in a browser and works from anywhere. The property has to be in the UK, because that is where the tradespeople are. You sign in with a mobile number that can receive a text message. A UK number works, and so does one from Ireland, Spain, France, Portugal, the Netherlands, Germany, the United Arab Emirates, the United States, Canada, Australia, New Zealand, Singapore, Hong Kong, India or South Africa. If yours is from somewhere else, use the contact page and we will help.
How do I approve a quote from a different time zone?
Quotes wait for you. On Ace Services nothing is agreed, booked or started until you accept a quote, so you accept it whenever you see it. Once you do, the tradesperson arranges access with your tenant directly, so there is no call for you to make at an awkward hour.
Does my tenant have to let the tradesperson in?
Yes, access is arranged between your tenant and the tradesperson. When you accept a quote on Ace Services, we text your tenant the name and number of who is coming, and the tradesperson gets the address and the tenant's number. They agree a time between them.
Who gets my tenant's phone number?
Only the tradesperson whose quote you accept, and only once you have accepted. On Ace Services the tenant gives their own number when they report the problem, so you do not have to hold it. Nobody quoting sees the address or the number.
What does Ace Services cost a landlord living abroad?
Nothing. Ace Services is free for landlords wherever they live, with no subscription, no fee per property and no contract. Tradespeople pay 2% of the job when they win it, capped at £10, and nothing at all to quote. Trades you bring to Ace Services yourself pay nothing on your jobs.
Can Ace Services track gas safety and electrical certificates?
Not as reminders yet. Ace Services has a free landlord compliance calendar that lists every safety check and deadline for a property from its tenancy start date, and due date calculators for gas safety, the EICR, the EPC and deposit protection. Automatic reminders are the obvious next thing to build.
Start with one propertyThe next repair is the test
Add a property, send your tenant the link, and see what comes back next time something breaks, wherever you are when it does. Nothing to cancel if you decide against it.