You are the out-of-hours line
A text at nine on a Sunday about a leak, and you are the one ringing round on Monday. Every repair starts by interrupting your actual job.
Free, whether you have two or twenty
Repairs handledwithout you in the middle
Your tenant reports the problem through their own link. You see a price before anything happens. Then the tradesperson arranges access with them directly, so you stop being the switchboard.
£0Cost to you
£10Most a trade ever pays
1 linkPer property
NoneApps to install
Managing properties for other people? There is a version for letting agents.
Self-managing means you are on callThree ways repairs cost you more
One price, nothing to judge it against
A trade gives you a number over the phone. It is your money and you have no idea whether it is fair, so you either pay it or start the ringing round again.
You might not live nearby
Plenty of landlords are an hour away, or a country away. Getting a tradesperson and a tenant into the same place at the same time is the whole job.
How it worksFour steps, only one is yours
Add your properties
Just the address and what kind of property it is. Each property gets its own permanent link. Two properties or twenty, it is the same setup.
Your tenant reports it
They use the link on their phone, describe the problem and add photos. No app, no account, no password to reset at nine on a Sunday.
You see a price first
Quotes come back to you with the photos attached. Nothing is agreed, booked or started until you accept one, wherever you happen to be.
They sort access without you
Once you accept, we text your tenant to say who is coming, and the tradesperson gets the address and their number. They agree a time between them. You stop being the switchboard.
You stay in control of the moneyNothing is committed until you say so
Nothing happens without you
No work is authorised and no cost is committed until you accept a quote. If you do not like what comes back, do nothing and it expires.
Keep the trades you trust
Already have a plumber you like? Add them and send your jobs only to them. If they cannot go, one tap opens it up to everyone else covering that work.
A record, not a mailbox
What was reported, when, what it cost and who did it, per property. Useful when a tenant remembers it differently, and more useful once the new landlord ombudsman arrives in late 2026.
What it costs youNothing, and there is no upsell coming
No subscription, no charge per property, no setup fee and no contract. There is no paid tier holding anything back, because the part we would charge you for is the part we think should be free.
Tradespeople pay 2% of the job when they win it, capped at £10, and nothing to quote. That matters to you more than it sounds: platforms that charge a trade £10 to £40 for the chance to bid get that money back somewhere, and it is in the price they give you.
Against how you do it nowThe same repair, both ways
| Step | With Ace | Your phone and your evenings |
|---|---|---|
| A tenant reports at nine on a Sunday | It is out to local tradespeople that night. You wake up to quotes, not a job to start | It goes to your personal phone, and so does the follow-up |
| Knowing the price is fairIt is your money either way | Prices from several trades, none of them carrying a £10 to £40 lead fee they need back | One number over the phone and nothing to weigh it against |
| Deciding who to trust | A rating, reviews and past work on every quote | A recommendation and a gut feel |
| When you do not live nearby | Your tenant is texted the name and number of who is coming, and they arrange it between them | You coordinate two diaries from an hour away |
| Who gets your tenant's number | Only the trade whose quote you accept, once you accept | Every trade you ring, before anyone has agreed anything |
| Proving what was reported and when | Every job at that address, with the photos, who you accepted, at what price and when | Scroll back through your texts |
| A trade you already trust | Add them, send them your jobs, and they pay nothing. Nothing goes to a stranger unless you open it | Ring them first and hope they pick up |
| What it costs | Nothing | Nothing, apart from your evenings |
Compared against self-managing with a phone and a mailbox, which is how most private landlords handle repairs. If you already use a letting agent, they are the ones who would set this up.
Questions landlords askStraight answers
I only have a couple of properties. Is this worth setting up?
Adding a property takes about a minute and there is nothing to pay, so the question is really whether one repair a year is worth ten minutes. If you have one property and a plumber you have used for a decade, probably not. If you have three and you are still finding people on Facebook, probably yes.
How many quotes will I get?
It depends on how many tradespeople cover that trade in that postcode, and it is thinner in some areas than others. We would rather tell you that than promise a number and miss it on your first repair.
Do I have to use tradespeople I do not know?
No. If you already have people you trust, add them and set your jobs to go only to them. The wider network is there for the jobs they cannot take, which is usually the wrong trade, a holiday, or a job bigger than they take on.
Do my tenants need to download anything?
No. The link opens a page in their browser. It keeps working for as long as they live there, and you reissue it at the end of a tenancy so the previous tenant cannot keep reporting.
Who gets my tenant's phone number?
Your tenant gives their own number when they report the problem, so you do not have to hold it. Only the tradesperson whose quote you accept is given it, and only once you have accepted. Nobody quoting sees the address or the number, and neither appears on the list of jobs tradespeople browse.
Does my own number get handed out?
Same rule. Your phone and email stay hidden until you accept a quote, so nobody rings you off the back of a job you never agreed to.
What does it cost?
Nothing. No subscription, no fee per property, no contract. Tradespeople pay 2% of the job when they win it, capped at £10, and nothing at all to quote. Trades you bring here yourself pay nothing on your jobs.
Can it track gas safety and electrical certificates?
Not yet. Today it covers repairs as they come up: your tenant reports, you approve a price, the work happens and the record stays. Certificate reminders are the obvious next thing.
Start with one propertyThe next repair is the test
Add a property, send your tenant the link, and see what comes back next time something breaks. Nothing to cancel if you decide against it.