How can we help you?

1. Create your profile — Sign up and set up your business details, trade categories, and service area.
2. Browse job leads near you — See job opportunities from customers in your area.
3. Send quotes — Submit your pricing and an optional message for jobs you are interested in.
4. Get accepted — When a customer accepts your quote, a small success fee (2% of the quote value, min £2, max £10) is charged.
5. Contact the customer — Their phone number and email are revealed so you can reach out directly.
6. Complete the job — Deliver quality work and ensure customer satisfaction.
7. Earn reviews & grow — Positive reviews improve your Trust Score and bring more job opportunities.

A job lead is a service request posted by a customer who is looking to hire a tradesperson. It includes a description of the work needed, photos where relevant, their preferred timeline, and — once they accept your quote — their contact details (name, phone number, and email address).

You only pay Ace when a customer accepts a quote you have submitted for that lead. Browsing leads and submitting quotes is completely free.

Download the Ace Services for Providers app from the App Store or Google Play. Once installed:

1. Open the app and select Register.
2. Enter your business name, trade type, and service area.
3. Verify your phone number via SMS.
4. Optionally link your Website, Google, Facebook, Instagram or TikTok profile and build your Trust Score.
5. Your profile will be reviewed and approved.
6. You're live. Browse local jobs and start quoting.

To create a complete provider profile you will need:

• Your full name and business name
• A verified phone number
• Your trade(s) and services you offer
• Your service area (towns you cover)
• Website, Google, Facebook, Instagram or TikTok profile link (optional)

During setup, or any time from Account → Edit Profile, you can add a link to your Google Business profile or Facebook page. During registration, Ace Services will review your links to populate your initial Trust Score.

This means customers can see your reputation from day one, without waiting for new Ace reviews to accumulate. The review can take up to 3 business days to fully process.

Go to Account → Edit Your Locations. You can set coverage by selecting specific towns. Only jobs within your area will appear in your feed. You can update this at any time.

We cover all major home services, including:

• Plumbing
• Gas & Heating
• Electrical
• Window Cleaning
• Carpentry
• Painting & Decorating
• Landscaping
• EV Charging
• Handyman

If your trade is not listed, contact us. We add new categories regularly.

Yes. You can add multiple trade categories to a single profile. You will be notified of relevant job leads across all your listed trades. Customers only see your profile once you have submitted a quote on their job.

There are no lead fees and no monthly subscription. Browsing jobs and submitting quotes is completely free. When a customer accepts your quote, we charge a small success fee of 2% of the accepted quote value, with a minimum of £2 and a maximum of £10.

You only ever pay when you win. On a £200 job that is £4. On a £500 job that is £10. Any job above £500, still just £10. Compare that to Bark or MyBuilder, who charge £10–£40 per lead submission whether you win or not.

No hidden fees. There are no setup fees, no shortlisting fees, no cancellation penalties, and no contracts. The only charge is the 2% success fee (min £2, max £10) when a customer accepts your quote. Browsing jobs and quoting will always remain free. You will need to maintain a sufficient credit balance to cover success fees as they arise.

If you use the Payments feature, Stripe's standard UK processing rates apply — 1.5% + 20p for card payments, 0.5% + 20p (£5 cap) for Pay by Bank. These are charged by Stripe directly to you — Ace adds nothing on top.

When your credit balance is running low, you can top it up by getting in touch with our support team:

• Email us at support@aceservices.app
• Message us on WhatsApp at +44 20 3977 8885

Let us know the amount you would like to add and we will guide you through the payment process.

Absolutely. Many tradespeople use Ace Services alongside existing platforms. Since there are no lead fees or subscriptions, there is no risk in adding it to your toolkit. You only pay when you win. Most find it quickly becomes their preferred source of work because of the verified leads and limited competition per job.

Once your profile and service area are set up, your Jobs feed automatically shows open requests from customers in your area matching your listed trade categories.

You will also receive email and push notifications when a relevant new job is posted. Make sure notifications are enabled in your phone settings for the fastest response time.

We cap every job at a maximum of 3 providers. You will see your queue position (1st, 2nd, or 3rd) before you submit a quote, so you always know whether the slot is worth taking. Once 3 quotes have been submitted, the job closes to new applicants.

Tap any job in your feed to view the full details: photos, job description, and specific requirements. To quote:

1. Tap Submit a Quote.
2. Enter your price and an optional message to the customer.
3. Review and confirm.

The customer will be notified and can view your profile, reviews, and Trust Score before deciding.

Yes, provided the customer has not yet accepted it. Go to Lead Details → [Update Quote] → Delete. Once a customer accepts a quote, it cannot be changed.

Pull down on the Jobs screen to trigger a manual refresh. If you are still not seeing jobs:

• Check your Profile → Edit Your Locations settings are correct.
• Confirm your trade categories match the jobs you expect to see.
• Make sure you have a stable internet connection.
• Try closing and reopening the app.

If the issue persists, contact support.

More than most platforms. Our AI assistant guides customers through a structured job post, so you typically receive:

• A clear description of the work required
• Photos of the job or area (where relevant)
• Property type and relevant measurements
• The customer's preferred timeline
• Any specific requirements or access notes

This means you can quote accurately without a back-and-forth first.

Yes. Once you have submitted a quote, the Lead Details screen includes a chat where you can message the customer directly. They will be notified and can reply within the app. Their phone number and email are not revealed until they accept your quote.

You will receive a push notification confirming the acceptance. Inside the app, the customer's phone number and email address will now be visible to you. Contact them as soon as possible to introduce yourself, confirm details, and arrange a suitable time.

Once the work is agreed, you can create and send an invoice directly from the Payments tab — either as a Stripe card payment link or a simple cash record.

We strongly recommend contacting the customer within the hour if possible. Customers who hear back promptly are far more likely to confirm the booking. A slow response after acceptance is one of the most common reasons a job falls through.

Try reaching them by both phone and email. If you still receive no response after a reasonable number of attempts (we suggest 3 tries over 48 hours), you can contact our support team to flag the issue and request a refund review.

You will receive a notification with the cancellation reason and your commission fee will be automatically refunded. No action needed on your part.

Ace Services is an introductory platform — we connect you with customers but are not party to the contract between you and the customer. Disputes about work already started or completed are between you and the customer directly.

Our maximum liability in any situation is a refund of the commission fee paid for that lead. We are not liable for lost earnings, travel costs, materials, or any other losses arising from a dispute.

If you believe a cancellation was made in bad faith, please contact our support team and we will review the case.

Open the app and go to Contact Support → Request a Refund. You will be asked to provide:

• The customer's phone number
• Your quoted amount
• The date the quote was accepted
• The reason for the refund request

Alternatively, email support@aceservices.app with the above details.

You may be eligible for a refund in the following situations:

• The customer cancelled the job after accepting your quote.
• The customer became unresponsive after acceptance and the job could not proceed.
• The job request contained materially false or misleading information.
• A technical error on our platform resulted in an incorrect charge.

Refunds are reviewed on a case-by-case basis.

All refund requests must be submitted within 14 days of the original quote acceptance date. We are unable to process requests submitted after this window.

We aim to review and process all refund requests within 3–5 business days. You will receive a notification in the app and a confirmation email once the refund has been approved and applied.

Your Trust Score reflects the quality and reliability of your work. It is calculated from three sources:

• Imported reviews: star ratings and reviews from your Google and Facebook profiles
• Ace Services reviews: ratings left by customers after completed jobs on our platform
• Experience weighting: years in business and number of completed jobs

The Trust Score helps customers choose quality tradespeople over just the cheapest quote.

During onboarding, or at any time from Account → Edit Profile, you can enter the URL of your Google Business profile or Facebook page. Ace Services will then display them on your profile.

Yes. After a job is marked as complete, the customer receives a prompt to leave a review and star rating. These appear on your Ace Services profile and contribute to your Trust Score.

If you believe a review violates our community guidelines (for example, it is abusive, factually false, or left by someone you never worked with), email support@aceservices.app with details.

We will investigate and remove reviews that breach our guidelines. We do not remove reviews simply because they are negative.

The most effective ways to improve your Trust Score:

• Import your existing Google and Facebook reviews during setup.
• Complete jobs on time and to a high standard. Satisfied customers leave better reviews.
• Follow up with customers after a job and ask them to leave a review in the app.
• Respond to accepted quotes promptly. Customers notice and mention this.
• Keep your profile complete and up to date with accurate service descriptions.

Yes. The Payments feature is completely free — Ace takes 0% commission on any money you collect. It is yours to use for any job, whether it came through Ace or not.

The only costs involved are Stripe's standard UK processing rates, charged directly to you:

• Card payments: 1.5% + 20p per transaction
• Pay by Bank: 0.5% + 20p per transaction (£5 cap)

Ace adds nothing on top. Cash payments (Mark as paid) have no transaction fee at all.

Tap the Payments tab at the bottom of the app, then tap the + button. You will be guided through three steps:

1. Customer — search your customer book or enter a new name and mobile number.
2. Job details — add a description, line items (or a flat total), optional VAT, and a due date.
3. Review — preview the invoice, then tap Send a Stripe payment link to generate a card payment link and share it via WhatsApp, SMS, or copy it manually; Mark as paid to record a cash payment straight away; or Save to keep it pending and send the link later.

When you create an invoice you choose one of three flows:

• Send a Stripe payment link — generates a Stripe payment page immediately. A bottom sheet appears letting you choose Send via WhatsApp, Send via SMS, or Copy link. Your customer can pay by card (and by bank transfer once Pay by Bank is live). You are notified the moment they pay.
• Save — saves the invoice as pending so you can open it later and send a payment link from the invoice detail screen.
• Mark as paid — records the job as settled in cash without involving Stripe. Always available regardless of whether you have connected a Stripe account.

Yes. When creating an invoice you can enter any customer's name and mobile number — it does not need to be an Ace lead. These invoices are completely private to you and are never used in any Ace platform metrics or reporting.

No. You can create invoices and mark jobs as paid by cash without a Stripe account. Stripe is only required if you want to send customers a card payment link. The Mark as paid option is always available.

Go to the Payments tab. If you have not connected Stripe yet, a banner will prompt you to get started. Tap Connect Stripe — one-time setup and you will be taken to Stripe's secure onboarding form where you complete identity and bank account verification. Once approved, card payment links will be enabled on your account.

After completing Stripe onboarding, return to the app — your status will refresh automatically.

Stripe applies an extended holding period to your first payout as part of their standard risk checks. Expect your first transfer to arrive within 7 days of the payment being made.

After that, subsequent payouts typically reach your bank account within 3 business days. You can see the expected payout date for each payment in your Stripe dashboard.

As soon as a customer pays via the Stripe link you will receive a push notification with title “Payment received” and body “£X.XX from [Customer name]”. Tapping it opens directly to that invoice. The invoice status updates to Paid in real time.

Yes. Open the invoice from the Payments tab and tap Resend Stripe payment link. A bottom sheet appears with three options:

• Send via WhatsApp
• Send via SMS
• Copy link — copies the URL so you can paste it anywhere

The link is identical to the original — no new invoice or charge is created.

Try the following steps:

• Check the number: open the invoice and confirm the mobile number is correct. Even a single wrong digit means the message went elsewhere.
• WhatsApp vs SMS: if you sent via WhatsApp, confirm the customer has WhatsApp installed on that number. If not, resend via SMS instead.
• Ask them to check spam / filtered messages — some phones auto-filter messages from unknown senders.
• Copy and share manually: tap Resend Stripe payment link on the invoice detail screen, then choose Copy link to paste it into any chat (iMessage, email, etc.).

If you still cannot reach the customer, contact support.

Limits apply to invoices sent as Stripe card payment links and are based on your account trust tier:

• New accounts: maximum £500 per invoice, 3 card-payment invoices per day.
• Trusted accounts: up to £2,000 per invoice once your account has been upgraded.

Cash invoices (Mark as paid) are not subject to these limits. If you need a limit increase, contact support.

Yes. When creating an invoice you can switch between a flat total or an itemised line-item breakdown. There is also a VAT toggle — when enabled, 20% VAT is calculated automatically and shown as a separate line on the invoice.

Open the invoice from the Payments tab and tap Mark as paid. This records the payment as cash, sets the invoice status to Paid, and — if a Stripe payment link had already been sent — deactivates it automatically so the customer cannot pay twice.

Once a Stripe payment link has been generated for an invoice, the amount and details cannot be changed — Stripe locks the link to the original values.

If you need to correct an error, delete the unpaid invoice and create a new one with the correct details. The old payment link will be deactivated automatically when the invoice is deleted.

Yes, for invoices with a status of Unpaid or Overdue. Open the invoice from the Payments tab and tap the red trash icon in the top-right corner. A confirmation dialog will appear — tap Delete to confirm.

If a Stripe payment link had already been sent, the server cancels it with Stripe first so the customer can no longer pay through it. If that cancellation fails (rare network issue), the deletion is blocked and you will see an error — tap Delete again to retry.

An invoice shows as Overdue when its payment due date has passed and it is still unpaid. You can still take action on an overdue invoice — tap Mark as paid if the customer has settled in cash, or tap Send a Stripe payment link / Resend Stripe payment link to chase the payment by card.

You can also delete an overdue invoice using the red trash icon in the top-right corner if it is no longer needed.

Processing means a bank transfer (Pay by Bank) has been initiated by your customer but has not yet settled. You will receive a push notification: “Bank payment in progress — £X.XX from [Customer name] — transfer on its way”.

While an invoice is in Processing you cannot mark it as paid, resend the link, or delete it. Once the bank transfer completes, the invoice moves to Paid automatically and you will receive the standard “Payment received” notification.

A declined card does not affect the invoice. The payment link stays active and the invoice remains unpaid — the customer can simply try again with a different card. You will not receive a notification for a declined attempt; you are only notified on successful payment.

Pay by Bank is not yet available but is requested automatically when you connect your Stripe account. Its status is shown inside the app:

• Pending verification — Stripe is reviewing your account. Card payments are available now.
• Active — Pay by Bank appears alongside card as a payment option on your links, with no changes needed on your end.

Approval timelines are controlled by Stripe and vary by account.

If a customer disputes a card payment with their bank you will receive a push notification: “Dispute raised — A £X.XX payment from [Customer name] has been disputed — respond by [date]”. The invoice detail screen will show the dispute status and the deadline by which Stripe requires your evidence.

Dispute statuses on the invoice are:

• Open — dispute is active and may need your response
• Won — resolved in your favour (you receive a notification: “Dispute won — resolved in your favour”)
• Lost — decided against you (notification: “Dispute lost — decided against you”)

To submit evidence (job photos, messages, signed agreements), log in to your Stripe dashboard. Ace cannot submit evidence on your behalf.

Because payments are processed directly by Stripe into your connected bank account, most payment issues — including failed payouts, incorrect charges, or account holds — need to be resolved with Stripe directly via your Stripe dashboard.

Ace has no access to your Stripe account funds and cannot move, refund, or release money on your behalf.

If you believe the issue is with the Ace app itself (e.g. invoice not updating, link not generating), contact our support team and we will investigate.

Every time you create an invoice for a customer, their name and mobile number are saved to your customer book. The next time you invoice the same person, start typing their name or number on the customer step and they will appear as a suggestion — saving you from re-entering their details.

Go to Account → Edit Profile. You can update your business name, bio, trade categories, service area, profile photo, and linked review profiles at any time. Changes are reflected immediately.

Go to Account → Delete my account and confirm. Deletion is permanent and removes all your profile data, quote history, and reviews.

Please resolve any open quotes or accepted jobs before deleting your account.

Check the following in order:

• Phone settings: ensure notifications are enabled for Ace Services in your device's notification settings.
• In-app settings: go to Account → Notifications and confirm job alerts are turned on.
• Do Not Disturb / Focus mode: check your phone is not silencing alerts.
• App version: ensure you are running the latest version from the App Store or Google Play.

If the problem persists, contact support.

Try the following steps:

1. Tap Login link on the home screen.
2. Check your SMS for a one-time login code.
3. If you no longer have access to your registered phone number, email support@aceservices.app with your name and the email address associated with your account.

Please try:

• Force-closing and reopening the app.
• Checking for updates in the App Store or Google Play.
• Restarting your phone.
• Uninstalling and reinstalling the app (your account data is safe).

If the app continues to crash, email support@aceservices.app with your device model, OS version, and a description of what you were doing when the crash occurred.

Email support@aceservices.app with:

• A description of the issue
• Steps to reproduce it
• Your device model and OS version
• Screenshots or a screen recording if possible

We aim to respond to all bug reports within one business day.