1. Parties & Acceptance
1.1 These Terms and Conditions (the "Agreement") govern your use of the Ace Services mobile application, website and associated APIs (the "Platform"). They form a binding contract between:
- Ace Services Global Ltd. ("Ace Services", "Ace", "we", "our" or "us"), a company registered in England and Wales (no. 16447687) whose registered office is 1a Electric Parade, Seven Kings Road, Ilford, Essex, United Kingdom, IG3 8BY; and
- You, the self-employed individual, partnership or incorporated entity that creates a provider account on the Platform (the "Provider", "you" or "your").
1.2 By registering or using the App, you confirm that you accept these Terms and agree to comply with them, alongside our Privacy Policy. If you do not agree, do not use the App.
1.3 These Terms are legally binding and include our Privacy Policy and any additional guidelines provided through the App.
2. Key Definitions
- Customer: A person or business that posts a service request via the Platform.
- Request/Job: A job opportunity generated by a Customer and displayed to matching Providers.
- Quote: A price or estimate submitted by a Provider in response to a Request posted by a Customer. Submitting a Quote is free of charge; Providers are not required to pay to view or respond to Requests.
- Acceptance Fee: The fee payable by a Provider when a Customer accepts their Quote.
- Service Contract: The separate agreement between the Provider and Customer for the delivery of services. Ace Services is not a party.
- User Content: Any text, images, reviews or other materials uploaded by a User (including Providers).
- Payment Services: The optional invoicing and payment link feature available within the App, enabling Providers to create invoices and send Stripe-hosted payment links to their customers.
- Stripe: Stripe Technology Europe Ltd, an independent third-party payment processor through which all card and bank Payment Transactions are processed. Stripe Technology Europe Ltd is authorised by the Financial Conduct Authority under the Electronic Money Regulations 2011 (FRN: 900461). Stripe is not affiliated with Ace Services.
- Stripe Connect Account: The Stripe account with full dashboard access connected to your Ace Services profile, through which you receive funds from Payment Transactions.
- Payment Transaction: Any card or bank payment made by a customer through a Stripe payment link generated via the Payment Services feature.
3. Our Role
3.1 Ace Services operates a digital marketplace that introduces Customers and Providers.
3.2 We do not provide services, do not employ Providers, and do not guarantee job outcomes.
3.3 Our facilitation ends when we transmit a Customer's acceptance of your Quote; thereafter, all obligations lie with you and the Customer.
Important: Ace Services acts solely as a facilitator by introducing Customers to independent Providers. Any services you offer or perform for a Customer are governed by a separate legal agreement between you and the Customer (the "Service Contract"), to which Ace Services is not a party and holds no responsibility. If any issues arise in connection with your services, the Customer's legal rights and remedies will lie directly against you, the Provider, under the terms of your Service Contract.
4. Provider Declarations & Commitments
By registering for an account on Ace Services, you confirm that:
4.1 You are at least 18 years old and legally able to form contracts.
4.2 You are self-employed or acting on behalf of a registered business.
4.3 You will use the Platform for business purposes only and follow all applicable laws and regulations.
4.4 You hold the necessary licences, permits, insurance, and qualifications to perform the services you offer.
4.5 You will respect Customer privacy, respond promptly and professionally, and fulfill commitments made.
4.6 All content and information you upload is accurate, current and legally permitted.
You must not:
4.7 Misrepresent your identity or credentials.
4.8 Circumvent fees or obtain Customer details outside the Platform.
4.9 Post false reviews or manipulate rankings.
4.10 Attempt to register again if previously banned.
4.11 Copy or reverse-engineer any part of the Platform.
4.12 Introduce harmful code or violate the integrity of the system.
We may conduct ID, right-to-work, and background checks at any time.
Account Registration & Responsibilities
5.1 To use Ace Services, you must create a Provider profile with accurate and complete information. Your profile details — including your name or business name, and any links you provide to your Website, Google, Facebook, YouTube, TikTok, or Instagram — will be visible to Customers as part of your Quote.
5.2 You must not provide false or misleading details about yourself, your business, or your services. If your information changes, you agree to keep your profile up to date.
5.3 Only one account per business is allowed. Duplicate or misleading accounts may be removed or suspended.
5.4 If you're creating an account on behalf of a company, you confirm that you are authorised to act for that company.
5.5 You may grant access to other authorised employees or agents under your account, but you are fully responsible for their actions.
5.6 If you suspect unauthorised access to your account, you must inform us immediately.
5. How Requests, Quotes & Fees Work
5.1 Free Quoting
- Submitting Quotes is free. No charge for viewing or responding to Requests.
5.2 Acceptance Fee
- You will only incur a charge when a Customer accepts your Quote via the Platform (the "Acceptance Fee"). Please refer to our FAQs for the most up-to-date Acceptance Fee structure.
- The Acceptance Fee will be automatically deducted from your available credits at the point of acceptance. You are responsible for ensuring your account has sufficient credits to cover any applicable fees.
- Ace Services reserves the right to adjust the Acceptance Fee structure in future, in which case you will be notified in advance in accordance with Section 15 (Changes to Terms).
5.3 Refunds
- If the Customer is unresponsive or didn't hire you, request a refund via the app. Refund requests must be submitted within 14 days of your quote being accepted.
- Approved refunds return to the original payment method. No cash alternatives.
6. Payment Services
6.1 Nature of the Feature
Payment Services are provided as a convenience tool to help you invoice your customers and receive payments. Ace Services is not a payment institution, does not hold, process, or transmit funds on your behalf, and is not a party to any Payment Transaction between you and your customer. Your use of Payment Services does not create any financial services relationship between you and Ace Services. Ace Services acts solely as a technology platform enabling you to access Stripe's regulated payment services directly. Ace Services is not an agent, appointed representative, or intermediary of Stripe for the purposes of the Payment Services Regulations 2017 or any other financial services legislation.
6.2 Stripe as Independent Processor
All card and bank payments are processed exclusively by Stripe, an FCA-authorised electronic money institution (FRN: 900461). By connecting a Stripe Connect Account and using Payment Services, you agree to be bound by the Stripe Connected Account Agreement and all applicable Stripe policies (you should check Stripe's website for the most current version of these terms, as Stripe may update them from time to time). Ace Services has no control over and is not responsible for:
- Stripe's decision to approve, restrict, or close your Stripe Connect Account;
- the approval or withdrawal of any payment capability, including Pay by Bank;
- payout timing, account holds, or fund reserves applied by Stripe;
- any changes Stripe makes to its fees, terms, or supported payment methods.
6.3 Your Stripe Connect Account
You are solely responsible for:
- completing Stripe onboarding accurately, truthfully, and in compliance with all applicable know-your-customer (KYC) and anti-money-laundering (AML) requirements;
- maintaining your Stripe Connect Account in good standing and complying with Stripe's terms at all times;
- ensuring your linked bank account details are correct;
- any consequences arising from inaccurate information provided during Stripe onboarding.
Ace Services cannot access, hold, move, freeze, or refund funds in your Stripe Connect Account. Any query about funds in your Stripe account must be directed to Stripe.
6.4 Payout Timing
Ace Services makes no representation or warranty regarding the timing of payouts from your Stripe Connect Account. Stripe's standard payout schedules apply (currently subject to an extended holding period for first payouts) and may be changed by Stripe at any time without notice to Ace Services. Ace Services is not liable for any loss or inconvenience caused by payout delays, holds, or restrictions imposed by Stripe.
6.5 Disputes and Chargebacks
You are solely responsible for all payment disputes and chargebacks raised by your customers with their bank or card issuer. Ace Services has no involvement in dispute resolution and cannot submit evidence or take any action on your behalf. You must respond to any dispute directly through your Stripe dashboard by the deadline set by Stripe. Funds lost through disputes or chargebacks are your sole liability, and Ace Services has no obligation to compensate you for such losses.
6.6 Accurate and Lawful Invoicing
You must only issue invoices through Payment Services for genuine services actually performed or formally agreed with your customer. You must not use Payment Services to issue false, inflated, duplicate, or fraudulent invoices, or for any purpose that would constitute fraud, money laundering, or any other criminal offence. Any such misuse will result in immediate suspension of your account under Section 14 and may be reported to relevant authorities. You acknowledge that you have your own independent obligations under the Proceeds of Crime Act 2002 and the Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017 in connection with payments you receive through Payment Services, and that Ace Services is not responsible for your compliance with those obligations.
6.7 Ace's Commission
Ace Services charges no commission on Payment Transactions. Stripe's standard UK processing fees are charged directly to you by Stripe. Current rates are: 1.5% + 20p per card transaction; 0.5% + 20p (capped at £5) per Pay by Bank transaction. These rates are set by Stripe and may change without notice to Ace Services. Ace Services is not liable for any increase in Stripe's fees.
6.8 Invoice Limits
Ace Services may apply limits on the number and maximum value of Stripe payment links you can generate per day, based on your account tier. Current limits are displayed within the App. Ace Services reserves the right to change these limits at any time, including increasing limits for accounts in good standing or reducing limits where misuse is suspected.
6.9 Tax Obligations
You are solely responsible for accounting for and paying all taxes on income received through Payment Services, including VAT, income tax, and corporation tax where applicable. Ace Services does not provide tax advice, and nothing in these Terms should be construed as such. You should seek independent professional advice regarding your tax obligations.
6.10 Suspension of Payment Services
Ace Services may suspend your access to Payment Services independently of your main account, without prior notice, where we reasonably suspect misuse, fraudulent invoicing, or where Stripe requires it. Suspension of Payment Services does not affect your ability to use other features of the Platform unless your main account is also suspended.
6.11 Complaints About Payments
Because all Payment Transactions are processed by Stripe as the FCA-authorised payment service provider, complaints relating to a Payment Transaction, your Stripe Connect Account, payout delays, or funds held by Stripe must be directed to Stripe directly through your Stripe dashboard or via stripe.com/gb/contact. As an FCA-authorised firm, Stripe is required to handle payment complaints within 15 business days of receipt (or 35 business days in exceptional circumstances). If you have a complaint about the Ace app itself — for example, an invoice failing to generate or a notification not arriving — please contact us at support@aceservices.app and we will respond within 5 business days.
7. Quote Ranking
7.1 Quotes are ranked by quality signals: experience, qualifications, and reviews from Ace and other platforms.
7.2 Responsive Providers with strong profiles appear higher to Customers.
7.3 Ranking order does not prevent the Customer from selecting any Provider they choose, regardless of position or order in the list of Quotes.
8. Request Integrity & Detail
8.1 Customers must verify a UK phone number before posting a Request.
8.2 Each Request includes a description and can contain photos/documents.
8.3 Job-specific questions help Providers quote accurately.
8.4 We may remove incomplete, duplicate, or fraudulent Requests.
9. Provider Conduct & Obligations
9.1 Respond politely and deliver services professionally.
9.2 Keep your profile and availability accurate.
9.3 Do not post unlawful or misleading content.
9.4 Do not collect Customer data outside the Platform or manipulate reviews/rankings.
10. Reviews & Feedback
10.1 Customers may leave reviews of Providers after any interaction or service. Reviews reflect the personal opinions of Customers and do not represent the views or endorsements of Ace Services. We may remove reviews that violate our Community Guidelines, including those that are abusive, defamatory, or clearly false.
10.2 Where you have included links to your external public profiles (such as Google, Facebook, YouTube, TikTok, or Instagram), Customers may also choose to leave feedback on those third-party platforms. Ace Services is not responsible for the content, moderation, or impact of any reviews posted on external platforms.
11. Intellectual Property
11.1 We own all rights in the Platform.
11.2 You're granted a limited license to use the Platform while your account is active.
11.3 You grant Ace Services a royalty-free license to use your User Content for platform operation and marketing.
12. Liability & Indemnity
12.1 You acknowledge that you are solely responsible for the services you provide to Customers under a separate Service Contract. If you fail to meet your obligations, Ace Services may suffer reputational harm.
12.2 You agree to fully indemnify Ace Services against any losses, damages, costs, or expenses we incur as a result of:
- a breach by you of these Terms;
- issues arising from your services to Customers;
- claims that any content you provide (including uploads to the Platform) infringes third-party rights, including intellectual property; or
- your use of Payment Services, including fraudulent or inaccurate invoicing, failure to comply with Stripe's terms, failure to respond to payment disputes, tax non-compliance, or any regulatory action arising from your Payment Transactions.
12.3 You release Ace Services from any claims, disputes, or damages — known or unknown — arising from your dealings with Customers. This does not affect any claims relating to Ace Services' failure to meet its own obligations under these Terms.
12.4 Subject to clause 12.6, Ace Services' maximum liability to you in any 12-month period is limited to the total Acceptance Fees you paid during that period. For the avoidance of doubt, this cap applies only to Ace Services' obligations as a marketplace facilitator. Ace Services has no liability whatsoever in connection with Payment Transactions, Stripe Connect Account decisions, payout delays or holds, funds lost through payment disputes or chargebacks, or any other matter arising from your use of Payment Services or your relationship with Stripe. Nothing in this clause affects any statutory rights you may have against Stripe as your payment service provider under the Payment Services Regulations 2017 or any other applicable legislation.
12.5 Ace Services is not liable to you for:
- lost profits or business;
- reputational harm or lost opportunities;
- liability owed by you to third parties (including Customers);
- data loss or corruption;
- any indirect, incidental, or consequential losses;
- losses arising from Stripe account holds, restrictions, capability changes, or account closures;
- funds lost through payment disputes, chargebacks, or fraud by your customers;
- any loss caused by payout delays or changes to Stripe's fee structure or terms.
12.6 Nothing in these Terms limits or excludes liability for:
- death or personal injury caused by negligence;
- fraud or fraudulent misrepresentation;
- anything that cannot legally be excluded or limited under applicable law.
13. Data Protection
13.1 Both parties are independent data controllers in respect of Customers who use the Ace Services Platform.
13.2 Use Customer data only for quoting and contract performance.
13.3 Comply with all applicable data laws and rights requests.
13.4 Where you enter your own customers' personal data into the Payment Services (for example, by creating invoices addressed to named individuals), you act as the data controller for that data and Ace Services acts as a data processor on your instructions. This relationship is governed by our Data Processing Agreement, which forms part of these Terms and is incorporated by reference. By enabling Payment Services you confirm that you have a lawful basis under UK GDPR to share your customers' personal data with Ace Services for the purpose of invoice generation and payment processing.
14. Suspension & Termination
14.1 Ace Services may suspend or terminate your Provider account with immediate effect by giving notice if:
- You fail to pay any due fees or Acceptance Charges.
- You breach your obligations under these Terms, especially around account accuracy, service quality, or user conduct.
- You receive excessive complaints or poor reviews from Customers.
- You upload illegal content or use the Platform for unlawful purposes.
- You repeatedly misuse or violate the Platform's terms.
- Your continued presence is, in our sole opinion, harmful to the reputation of Ace Services.
- You are subject to an official investigation by a relevant authority (e.g. the Information Commissioner's Office or Trading Standards).
- You use Payment Services to issue fraudulent, false, or inflated invoices, or in a manner that breaches Stripe's terms, applicable financial regulations, or anti-money-laundering laws.
14.2 Either you or Ace Services may terminate this Agreement immediately if the other party:
- Commits a material breach of these Terms;
- Enters insolvency, liquidation, administration, or ceases to trade;
- Faces a serious financial or operational issue that risks their ability to fulfil their obligations.
14.3 If you stop offering services or no longer wish to appear on the Platform, you must inform us immediately so we can remove your Provider profile from Customer view.
14.4 No refunds will be given for any fees or credits if your account is terminated due to a breach of these Terms.
14.5 We will normally give 30 days' notice before terminating your account, except in serious cases like illegal content or repeated misuse. You may dispute a termination decision via our complaints process.
14.6 Termination of your Ace Services account does not affect any active Service Contracts you have with Customers — those remain your full responsibility.
15. Changes to Terms
We may update these Terms from time to time. We'll indicate changes by updating the "Last Updated" date at the top of the Terms. By continuing to use the Platform after changes are posted, you are deemed to accept the updated Terms. Please check them regularly to stay informed.
16. General Provisions
16.1 This Agreement is between you and Ace Services. No other party has the right to enforce or rely on any part of it.
16.2 We may transfer our rights and obligations under these Terms to another company. You agree in advance to such a transfer, including via novation if needed.
16.3 You may not assign, transfer, or subcontract your rights or obligations under this Agreement without our written consent. Any attempt to do so without consent will be void.
16.4 All formal notices under this Agreement must be in writing. You can contact us at legal@aceservices.app. We'll communicate with you via the email address linked to your account or through in-app messages.
16.5 Nothing in these Terms creates a partnership, joint venture, or employment relationship between you and Ace Services. You are acting as an independent contractor.
16.6 If any part of this Agreement is found to be invalid or unenforceable under applicable law, the rest of the Agreement will remain in full effect.
16.7 If we delay in enforcing any part of this Agreement, we still reserve the right to take action later. A failure to act once does not waive our right to enforce these Terms in the future.
16.8 These Terms (and any related non-contractual obligations) are governed by English law. The courts of England and Wales have exclusive jurisdiction, except where required otherwise by law.
16.9 Ace Services may record calls or video chats for quality assurance or training. You will be informed before any recording begins and can choose to end the call if you prefer not to be recorded.
16.10 We may access your account to provide technical support, ensure compliance, improve the Platform, or meet legal obligations.
16.11 By using the Platform, you consent to receive all communications from us electronically, either by email or through the Platform itself. These communications satisfy any legal requirement that they be in writing.
17. Contact Us
Email: support@aceservices.app
Address: Ace Services Global Ltd, 1a Electric Parade, Seven Kings Road, Ilford, Essex, United Kingdom, IG3 8BY